True! Cleaning of your offices or your work premises on daily basis is not a simple task. It is the most crucial activity in your office that needs to be done well, well before the real work starts.
With incessant visitors and in-out rushes dust, dirt, soil and germs constantly set into the corners and places [...]
Customer Segmentation Needn’t Create Poor Customer ServiceBy Bobette Kyle
A popular way to segment customers is by revenue or profit generated, with “A-list” customers receiving more perks and personal service than “lower” categories. There are right and wrong ways to do this.
Doing it right means cultivating customers so they all feel appreciated, by developing or improving [...]
Instant Profit Booster – Great Customer ServiceBy Michael Dennis
When I worked in the food service industry some years ago, I got a first hand look at customer service and profits. Not to toot my own horn – but there I successfully handled a customer complaint and referred the customer to one of my bosses for [...]
The A.C.E.S. Model Of Exceptional Customer ServiceBy Dr. Robert Schwarz
The A.C.E.S. model of exceptional customer service is a simple pneumonic and diagnostic tool that will help you evaluate your company’s ability to deliver service to the customer. Once you have your diagnosis, you then know where to apply corrective measures if needed.
A.C.E.S. helps employees [...]
The Small Retailer’s Survival Guide – Part 4 – Customer ServiceBy Vernon Stent
If you are a struggling small store owner fighting for customers in the face of stiff competition then, for goodness sake, concentrate on customer service! This is one area of your offer where you need spend no (or very little) money to get [...]
Why Talking About Quality or Customer Service Makes Your Customers Yawn (find something else to say)By Fiona Mackenzie
Let’s be clear. The days of saying you deliver either superior quality or superior customer service to secure yourself any competitive advantage are gone.
In today’s market, the competition is so ferocious that the customer now expects that you [...]
Customer Service? You Decide!By Kenneth Wallace
We hear much about customer service these days, specifically, how to treat customers in such a way that they keep coming back to you. Customer service, we are told, if consistently done in the right way will increase the loyalty rate of your customer base; and this will [...]
Turning Customer Service Inside OutBy Craig Harrison
While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts within your organization! Sooner or later the ripple effect reaches your customers. To [...]
Bad Customer Service Is Not So Funny: Five Secrets to Giving Outstanding Customer ServiceBy Ed Sykes
The following story tells how a customer experience went
from funny to sad in less than 24 hours, and five secrets to
creating an outstanding customer experience.
Recently, Joy and I were invited to go to a local comedy
club. It was one [...]
What is Good Customer Service? Common Misconceptions of Good Versus Bad Customer ServiceBy Richard H Chandler II
On an average day, most people will deal with a customer service representative anywhere from one to five times. Some customer service experiences are classified as “good” while other are disdainfully referred to as “bad”. If someone experiences what [...]
